The UP Group has implemented a series of measures in its establishments in response to the Covid-19, which will be revised and adapted to the changes in the recommendations and executives of the sanitary authorities, so that our customers, employees and collaborators have the maximum possible security.
Your health and well-being is our priority.
Cleaning and disinfection of rooms or apartments, as well as the common and internal areas with the products and media approved by the Ministry of Health and included in the publication produced by CEHAT-ITH. All the cleaning protocols have been reinforced in intensity and frequency.
Laundry Service carried out by the first group of Spanish laundries who has obtained the AENOR UNE-NE 14065 certification on the control of textile bio-pollution, which guarantees total disinfection of bacteria and viruses.
Safety and hygiene Protocols in the receipt of goods.
Protection material for clients and workers and separation screens has been installed at the reception. Likewise, the opportune measures have been taken to facilitate the social distancing in common areas as a reduction in capacity. For these reasons some of our services can be modified.
Training of our workers with specific protocols both cleaning and the use of PPE
necessary for your safety.
Digitalization of most of the information billboard, now available through QR code, even so at the reception you can provide all the necessary information.
Flexibility in the cancellation and modification of bookings policy so that it will not affect your travel plans into the uncertainty of the moment.
We appreciate the trust and support of all our customers and employees. We are delighted to welcome you back to our establishments.